Policies and Procedures - Wholesale Purchases

Payment methods accepted

We accept a wide variety of payment options including Visa, MasterCard, American Express, Discover, Echeck, Paypal, debit cards, personal and business checks (must be processed under Echeck), money orders, COD (additional charge applies in addition to shipping rate) and cash.

Order Processing Time

All our jams are made to order and are typically ready for shipment within 10 business days. Larger orders will take extra time. If we expect a delay in the processing of your order you will be notified either by phone or email.

Cancellations

You may cancel your order within 24 hours. After 24 hours, you will be charged a restocking fee 25% of your total order plus a paypal refund fee if applicable (see refund). You must either call our customer service department toll free at (866) 707-9090 or email us at orders@jams-n-bread.com within 24 hours to cancel your order. If you placed your order using a credit card it will be credited within 72 hours in some cases one credit card billing cycle of receipt of your cancellation.

Shipping Rates

All orders ship using actual weight. No flat rate shipping applies to wholesale orders. All orders are shipped via UPS Ground Service Monday thru Friday. Rush delivery is available at an additional cost. COD orders are at an additional cost per order in addition to the standard shipping rate. Please contact us for further details at (866) 707-9090 or wholesale@jams-n-bread.com Insurance is including in the shipping rate for all orders.

Refunds

All refunds that are processed that were not due to a mistake on the part of Jams-N-Bread will be charged a fee. Paypal charges us to process refunds as well as accept payment and therefore if your refund is due to something other than our mistake we will not be held liable for this charge. The charge will be deducted from your gross payment amount.

Exchanges

All Sales Are Final

Due to the nature of the products we sell there are absolutely no refunds or exchanges on any product under any circumstances. All sales are final unless damaged in transit. There are absolutely no refunds or exchanges on any product unless it was a result of our error. All sales are final unless damaged in transit.

Damaged Items

All packages must be inspected immediately upon receipt. Damaged items or shortages must be reported within 48 hours of product receipt. All packaging material must be kept intact for return. Failure to do so will void your claim. You must contact us toll free immediately at (866) 707-9090 or email us at rma@jams-n-bread.com to obtain a return authorization. Returns without a return authorization will be rejected and will not be returned or be eligible for credit or refund. When returning items, please do not return with food product inside, empty all containers prior to return. Return shipping charges are the sole responsibility of the customer. It is in your best interest to insure your package by means of using a shipping company that provides tracking. We will not be responsible for lost packages back in route to us. Jams -N- Bread will pay for shipping charges associated with sending the replacement product only. Replacement products will be the same flavor and size as originally ordered. Refunds/Exchanges on opened product There are absolutely no refunds or exchanges on opened product under any circumstances. All sales are final unless damaged in transit. Refunds/Exchanges on unopened product There are absolutely no refunds or exchanges on unopened product unless it was a result of our error. All sales are final unless damaged in transit.

Returned Checks/NSF

All returned checks or debits will be assessed a NSF charge by Jams -N- Bread of $35.00 per occurrence. Note that your bank may present your check more than once for payment and therefore you may be charged multiple NSF charges from your bank and also from Jams -N- Bread. NSF charges will be invoiced to you and will also incur monthly finance charges if not paid. The customer is also responsible for any and all charges including but not limited to late fees, court costs, lawyer fees, etc if we have to obtain legal means to collect our funds.

If you have any questions, comments, or you find any of the above policies unclear please contact us immediately toll free at (866) 707-9090 or at wholesale@jams-n-bread.com for immediate assistance.

Thank you and we appreciate your business!

Jams -N- Bread™